Life is a Combination of Magic and Ingredients
Relax and Order
You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the required details. Before registering, You can review the terms and conditions, and policies of "Susi Shoppy".
Yes. You can surf and add products to the cart without registering but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
No, We are not charging for registering. It's absolutely free to use.
Yes, you can have multiple accounts. But the provided email id and mobile number should be linked with only one account of "Susi Shoppy".
Yes, you can add multiple delivery addresses in your buy and try account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
Yes, we understand the importance of time and the toil involved in shopping groceries. Up to three accounts,you can have the same address. To avoid more money in delivery charges, you can place them as single order.
My Account is the section you reach once registered to "Susi Shoppy". My Account allows you to track your orders as well as your order history and you can update your profile details.
Your Orders is a comprehensive list of all the items ordered by you in "Susi Shoppy". You can reorder the same in future.
There is no VAT. However, GST will be applicable as per Government Regulizations and delivery charges will be there based on the sale, area and order amount.
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
Yes it's safe to provide your details. You can read about Susi Shoppy policies and conditions under "Help" tab in app However, if you are still not feeling safe to provide your card information, we have added an option of "Swiping". You can swipe at your doorstep at the time of delivery.
Fresh vegetables/Fruits are handpicked and hand cleaned. We ensure hygienic and careful handling of all our products.
Once you are done shopping and proceed the checkout, you will be prompted to select delivery slot. The order will be delivered based on the selected delivery type.
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our users.
You can change your delivery address from our "Susi Shoppy" app. Once you log into your account, click on "My Account"� at the top right hand corner and go to the "Profile"� option to change your delivery address.
You will be able to check this detail at home tab by entering your area pincode or by selecting your location.
Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order. If it's necessary to cancel the order, you can contact us in the mentioned contact number and the final decision is of the retailer.
No, you will not be able to make any changes to your order after the cut off time. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your "Susi Shoppy" account.
Once you have placed your order you will not be able to make modifications from app level. Please contact our customer support team for any modification of your orders.
No you can only order products which are in stock. We try to ensure availability of all products in our app however due to supply chain issues sometimes this is not possible.
You can check the status of your order by entering your tracking id under "Track Orders" tab from app.
You will receive an email as well as sms about unavailable items before the delivery of your order. If the payment is done, you will receive the item's amount in "Susi Shoppy" account.
Yes, we charge for order cancellation to compensate for the time and effort incurred towards processing your order. Every time, the order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our users on time. For this purpose, a slot is booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process we incur labor as well as an opportunity cost on the booked slot. During the event of a cancellation, the entire process has to be stopped and reset. So that, we are incuring cancellation charges.
At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our users, if you are not available at the time of order delivery or you haven't checked the list at the time of delivery we provide a window of 24hrs to report missing items. This is applicable only for items that are invoiced.
You will be receiving a confirmation email and message once your order was submitted successfully. And also, you will get a "Tracking Id". You can use that id to check the status of your order.
Our customer service team is available throughout the week from 10 am to 8 pm.
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with buy and try. You can write to us at our site in case of positive or negative feedback.
You can cancel your order before it's out for delivery or by contacting our customer support team. You can cancel your order from the Customer service tab on the Buy and Try app.
Click on "Cart" icon to see the list of the products in your checkout. Change the quantity of the products and click "Enter" and continue shopping.
Under "Checkout" tab, click the "remove" icon to remove that product from your cart. You may also change the quantity of items to "0" (zero) to remove the product from your cart.
No, we are purely doing online based services and do not have any offline stores.
Under offers tab in our Susi Shoppy app, you could find the list of all products with any discount or promo cards.
Enjoy Your First Order as Free Delivery...!
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